Petfood Direct

Loyalty Club

If you are a member of our Loyalty Club, after 11 bags of Pro Pac or Earthborn Holistic, your 12th bag is free.

When you have purchased 11 bags of Pro Pac or Earthborn Holistic of the same size, you will receive a credit for an 12th bag of the same size free, less a $10 handling and delivery charge. The credit will be for the value of the lowest priced formula purchased. Please note that credits are not issued automatically. Please keep a track of your purchases through your account and notify us when you believe you are due a free bag so that we can credit your account.

You can also keep a track of your purchases by logging into your account at any time.

To qualify for your free bag, you must be a member of our Loyalty Club. There is no cost. Simply tick the box when your register with a new account or at any time by logging in to your existing account. To qualify as a member you must stay on our email list (you will receive news and special offers by email from us from time to time). Please note that if you unsubscribe from our email list you will miss out on important updates from us as well as forfeit your Loyalty Club membership.

Loyalty Club terms as above only available to retail customers; normal delivery charges apply if the total redeemed has a retail value of less than $55; $3 Rural Delivery fee also applied to all RD orders. Only bags purchased at normal retail price can be counted towards the free bag. Bags accrued towards free bag only apply to one brand (either Pro Pac or Earthborn Holistic), although formulas may be mixed. Brands cannot be combined.

Purchases of Pro Pac Originals and Pro Pac Ultimates can be accrued together in which case the value of the free bag for credit will be for Pro Pac Ultimates.

How to buy

Enter the quantity and click "add to cart". When you are ready to pay for your order proceed to checkout. Payment is made by credit card on a secure server alternatively you may pay by "bank deposit" or by phone on 0800 DOG FOOD (364 366).

For privacy, returns and security policies please read our policies page.

For trade enquiries or bulk orders please contact us.