Policies & Conditions


Payment may be made by Visa, Bankcard, Mastercard, or internet banking.

All prices include GST of 15%


If for any reason you are not satisfied you may return the bag to us for a refund. The only condition is that at least 50% of the bag must be unused. There is a $5 handling and processing charge. You can expect a refund (less the handling and processing charge) in the same form of payment originally used for purchase within 7 business days of our receiving your return.

If you wish, we can arrange collection and return. If so, applicable delivery charges will be deducted from your refund.


Should the product not arrive to you in optimum condition, please contact us to help us arrange a replacement on receipt of the item.


We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using PostHaste couriers. We do not ship outside of New Zealand at this time. Should your goods not arrive in good condition, please contact us. We are not responsible for loss or damage to goods that are delivered to an incorrect address.




Samples are available for a limited number of products. They are listed for purchase on the website.


All information provided by Petfood Direct is for guidance purposes only and believed to be accurate. However, figures given (including price comparisons and feeding calculations) are based on information at the time of writing and may vary in accuracy. Petfood Direct cannot be held responsible for the accuracy or for the outcome of any decisions made by the customer based on information we provide.


Your privacy is very important to Petfood Direct. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

  • we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
  • we will not disclose your Personal Information to third parties unless you have authorized us to do so;
  • we will take reasonable steps to protect the security of the Personal Information we collect from you.

Your Personal Information

Petfood Direct does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail or register).

Petfood Direct may send you emails from time to time with offers about our products and services and those of other vendors. You may choose to stop receiving emails from us at any time, using the clear instructions contained in each email on how to unsubscribe.

When you place an order Petfood Direct will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order.

We use cookies

Cookies allow Petfood Direct to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including Petfood Direct, require cookies to process your orders.

Trends, Tracking and Sharing Information

Petfood Direct uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.


Petfood Direct uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.


Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

How to buy

Enter the quantity and click "add to cart". When you are ready to pay for your order proceed to checkout. Payment is made by credit card on a secure server alternatively you may pay by "bank deposit" or by phone on 0800 DOG FOOD (364 366).

For privacy, returns and security policies please read our policies page.

For trade enquiries or bulk orders please contact us.